Our return policy is a 60-day money-back guarantee.
At Eco Earth Brands, we stand behind the quality of our products and want our customers to be fully satisfied with their purchases. If, for any reason, you are not completely satisfied with an item you have purchased from us, you are entitled to have a full refund. This guarantee is valid for 60 days from the date of purchase.
If you wish to return a product within this period, please contact our customer service team here by calling us at 1 (866) 275-3604 or sending an email to support@ecoearthbrands.com. Please include your order number and full name. Our support staff will provide you with a return authorization if your claim is valid. The product must be returned in its original condition, including all packaging and accessories. Once we receive your returned item, we will process a full refund of your purchase price, excluding any shipping and handling charges.
Please note that this guarantee does not cover products that have been modified, misused, or damaged after delivery. Items purchased on clearance or during special sales events may also be exempt from this guarantee.
EXCHANGE POLICY
Understanding that sometimes a product may not meet your needs or expectations, Eco Earth Brands offers a 60-day exchange policy. If you wish to exchange an item you have purchased from us, you may do so within 60 days of the original purchase date.
To initiate an exchange, please contact our customer service team for assistance by calling us at 1 (866) 275-3604 or sending an email to support@ecoearthbrands.com. The item to be exchanged must be in its original condition and include all packaging and accessories. If the new item you wish to exchange for is of greater value than the original purchase, you will be required to pay the difference. Conversely, if the new item is of lesser value, the difference will be refunded to your original payment method.
This exchange policy does not apply to products that have been modified, misused, or damaged after delivery. Additionally, certain items may be ineligible for exchange due to their nature, such as clearance items or those bought during special sales events.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.